Instruction Technology

Detroit Maker Faire, 2015

Detroit Maker Faire, Henry Ford Museum in Dearborn, MI. (July 25-26, 2015)

Detroit Maker Faire, 2015

Maker Faire came to the Detroit area this July by stopping at the Henry Ford Museum in Dearborn, MI. The museum provided a historic backdrop for the celebration of innovation and maker culture. Maker tents and tables could be found woven throughout the museum and outside in the Henry Ford parking lot and driveway. Hundreds of people were in attendance, moving from gadget to gizmo, checking out the creative work by makers featured in the faire.

Three image collage featuring a red blow-up robot, a person dressed as Captain America, and President Kennedy's car.
Left – Maker Faire robot; Top Right – Captain America cosplayer; Bottom Right – President Kennedy’s car

This was my first time attending a Maker Faire event and this carnival of exploration, gadgetry, and tech was more elaborate than I could have ever imagined. I quickly learned why this was a two day event because it’s easy to find yourself engrossed in the activities at a table or in the middle of a 20-minute conversation with a maker or fellow attendee! The atmosphere was warm and welcoming and makers were willing to give you their best elevator pitch or let you test out their latest creations. From innovative to bizarre, there were varying and unique approaches to the maker idea, which made for quite the memorable experience!  As a first time attendee, there were quite a few things that really stuck out to me and which I have highlighted below.


I learned several new things

I was not expecting to learn as much as I did in one weekend, but I walked away with a vast new pool of knowledge. Do you know how to pick a lock? Because I do from attending one of the responsible lockpicking presentations given by Toool. Do you know how to build a birdhouse? Habitat for Humanity Detroit showed me the steps to build a wooden paradise for my winged friends. I could go on, but I think you get the point. The amount of knowledge these makers bring to one place in unfathomable, so don’t be shy to chat with folks or get your hands dirty.


Everyone’s a maker

I applaud that makerspaces strive to be inclusive and the inclusiveness of this faire was incredible to see. Everyone was encouraged to participate in events and there was truly something for every person at the faire. I never dreamed that I would have considered myself a maker, but this event is almost like an orientation to maker culture, and before the weekend ended I was wearing an “I’m a maker” button on my lanyard with pride. Don’t worry if you’re not a maker before to go because you will be before you leave!

I did not know I had an interest in LED lighting until talking with folks at Protofusion and witnessing the fascinating Hypnocube. Thanks to Liter of Light, I was able to act upon my newfound interest and built a battery-powered LED light in a jar (it even changes color). Upon returning from the Maker Faire, I’ve already purchased some LED light strips for myself and cannot wait to experiment.


Collage featuring a LEGO car on a track, yellow plastic model car kit, and multiple soldering irons aligned on a table.
Top – LEGO car that was built and programmed by youth; Bottom Left – Saltwater powered car building kits; Bottom Right – Soldering irons setup to make LED buttons


The Youth Presence

I was impressed by the number of youth who were makers and also their incredible knowledge and skills. I had the pleasure of speaking with two youth who demonstrated a driving LEGO car, which they had built and programmed to follow a track around a small city. The car was controlled by a smartphone app and the user could select a location, like the Solar Station, and the car would drive to that point. I was fascinated by their cleverness in building this setup as well as their public speaking skills and knowledge.

Several robotics clubs, high school and college groups, and other youth projects were on display at the faire. In addition to youth featured booths, there were many booths and activities that were specifically targeted toward or were inclusive to youth. Some of the activities at this year’s faire included Minecraft games, robotics booths, Hot Wheels ramps, musical fruits and vegetables, and model cars, and more. I enjoyed seeing such a strong presence of youth and it help diversity the event and make it fun for families and groups.


Maker culture and geek culture

Something I most enjoy about maker culture is that often intersects with geek and popular culture. I would by lying if I said I wasn’t giddy when I saw folks strolling the halls in movie-quality costumes of Chewbacca and Darth Vader, or when I spotted a Mad Max themed car in the Power Racing Series race. Several vendors featured artwork of their favorite pop characters and folks of all ages were in costume or getting photos taken with those who were.

Several people dressed as various characters from the Star Wars movies.
Star Wars cosplayers and figures. Top Left – Princess Leia and Chewbacca; Top Right – Darth Vader and Imperial Officer; Bottom – Two R2-D2 droids and a Jawa.

Recommendations for first-time attendees


There were a few things I learned this year as a first time attendee that I wish to pass on for others who may be attending a Maker Faire event for the first time.

  • Get a release wristband so you can participate in all the events and activities throughout the faire.
  • Bring the youth. Many activities are geared toward youth 6 and older.
  • One day may not enough to see everything there is to see. Consider attending multiple days.
  • Follow Maker Faire hashtags on social media to scope out interesting or trending activities.
  • Certain activities happen only during particular times so download the Maker Faire app for a schedule of events.
  • Take both photos and video. Some items are best captured by video.
  • Network. This is an opportunity to meet new and interesting people or find ways to pursue an interest you may have.
  • If you are unable to attend an Maker Faire-led event, consider searching for other maker events in your area.

Detroit Water Brigade: One Year Later

Smiling woman stands in front of Detroit skyline and river while wearing an orange vest and sunglasses and holding pamphlets.
Me as a volunteer for the Detroit Water Brigade. [Image credit: Justin Wedes]
Being a transplant to Michigan, I had never given much attention to Detroit or what was happening in the metro area before this last year. I first learned about the Detroit water shutoffs last June from an article that popped up in my Facebook feed saying that thousands of Detroit citizens would soon be without water. A few weeks later another headline stating that nine people had been arrested for blocking a Homrich water shut off truck. I began following the shutoff news more closely and I quickly learned about the Detroit Water Brigade, who caught my attention because of their Facebook page. The content posted on their feed illustrated this very grassroots, very personal perspective of the shutoffs. (I would later find out that some members of the Water Brigade were victims of the water shut offs as well.) This is how I decided I wanted to volunteer at the next opportunity.

The first time I met the members of the Detroit Water Brigade was at their headquarters in Detroit for a dinner and discussion about the Water Affordability Fair. Some of the members I met that night included Justin Wedes, DeMeeko (Meeko) Williams, AtPeace Makita, and Beulah Walker. This dinner event was made in preparation for the Water Affordability Fair. It was also a chance for new volunteers like us to get acclimated with the work of the Brigade in addition to learning more about what we would be doing at the Affordability Fair that weekend.

The dinner was cooked by two incredible women who had traveled all the way from Salt Lake City. They had just gotten into town with a U-Haul truck full of water to donate and were staying to help during the Affordability Fair. We got to know one another while we ate, and conversation eventually brought up a very honest discussion about race because many of the new volunteers were white and many of the folks affected by the shutoffs, for whom we would be advocating, were black. It was a safe environment for folks to voice any concerns, doubts, or confusions they may have had. It was great to have that out in the open and really address racial tensions or issues head-on before we advocated for folks.

I left that meeting inspired and decided to make a unique contribution to the group. I used imagery from the Brigade’s website to create buttons that had their logo, website, and phone number which could be passed out at the upcoming event. I made approximately 200-300 buttons for this first event.

A pile of dozens of buttons featuring water and Detroit related sayings.
First set of buttons I made for the Detroit Water Brigade.

My partner, John; our friend, Brian; and I arrived at the Eastside Customer Service Center in Detroit – buttons in hand – to meetup with the Water Brigade. The empty lot beside the Eastside Customer Service Center, where the Water Affordability Fair was held, was full of tables from many different water and social organizations, including the Detroit Water Brigade. The Brigade had a table with information handouts and water, a DJ, table with food and snacks, and a tent with chairs and activities for kids. This fun atmosphere was perfect for improving spirits of those present who were currently trying to avoid shutoffs and or get their water turned back on. The police were also present during the event. The Detroit PD had dispatched several officers who spent the duration of the event near their armored vehicle or riding horses around the lot.

Man standing in orange vest looking offscreen. Police vehicles are parked behind him.
John standing in front of police vehicles.

The Water Affordability Fair was hosted by the Detroit Water and Sewage Department (DWSD). The intent of this event was to provide an opportunity for folks to pay their water bills and find assistance for those who had a “legitimate financial hardship”. However, to hold this event would make the downtown Customer Service Center, which was normally open on Saturdays, close for the day.

The role of the Water Brigade that day was to be available for any folks who wanted an advocate with them while they spoke with the DWSD regarding their bills. We would not provide any financial advice to people, tell them what to do, but just be there to ensure that what they were being told was consistent with what other DWSD representatives were telling customers. Unfortunately, the DWSD refused to allow Water Brigade advocates into the session with customers, even with the customer’s consent. Water Brigade volunteers ended up using the fair to go canvassing in the neighborhood and pass out free water, coolers, and other supplies to those who were without.

Upon arrival we were met by Justin Wedes, a co-founder of the Water Brigade. He gave us orange vests and put us to work right away! As John and I were unloading a nearby van full of donated bottled water, I could hear the excitement of buttons being passed out behind us. Within minutes every orange vest was sprinkled with at least a couple of the buttons I had made. The best part was when neighborhood kids came by and decorated themselves with buttons. We truly had a brigade that day, including some younger members from the community!

Group image of Detroit Water Brigade volunteers wearing orange vests and standing in front of a white van.
Detroit Water Brigade volunteers at the Water Affordability Fair. [Image credit: Detroit Water Brigade]
John, Brian, and I stayed until the end of the event, taking on many roles throughout the day. It was not uncommon to be passing out popcorn for kids in one minute and loading cases of water into a nearby car in the next. What was incredible about this event was that people from all over the U.S., from Utah to New York, were so moved by what has happening in Detroit and had decided to come and lend their time and give water. Not only were outsiders willing to lend a hand, but there was a true sense of community from Detroiters. Many local folks also stopped by to drop off water and provide kinds words and support. It was incredible to witness.

I volunteered again with the Water Brigade again shortly after the Water Affordability Fair. Brian and I drove to Detroit on a Sunday to meet-up with Justin Wedes and canvass along the Riverwalk Park. We handed out information cards and buttons and spoke to people about shutoffs, resources, and volunteer opportunities. A majority of the people we approached were very positive and empathetic towards those affected by the citywide shutoffs. Many even had personal stories to share of an relative, friend, or neighbor who had gotten their water shut off. Only a couple people made comments about how they are able to pay their bills therefore others are too.

Today we hit the Riverwalk to talk to Detroiters about the #DetroitWater crisis & how we can help.

Posted by Detroit Water Brigade on Sunday, August 10, 2014


Facebook post featuring image of woman standing in orange vest with back to camera. She is speaking to a man accompanied by children.

I spent the next few months supporting the Brigade by continuing to make them buttons, volunteering at any events that I could, making small donations, and sharing their Facebook, Twitter, and (later) Tsū. As summer faded away, we were facing the very real situation that many Detroit citizens may be without water during the fast approaching winter months.

On September 22, I took a vacation day from work and Brian and I headed to the Theodore Levin Federal U.S. Courthouse in downtown Detroit to watch testimony from those involved with and affected by the water shutoffs. The DWSD along with local citizens were among those who spoke that day. The purpose of this session was to try and prompt Judge Rhodes to intervene with the water shutoffs and prevent more people from getting their water turned off. It was seen by many, including Rhodes, that Mayor Mike Duggan’s 10-point plan did not help those who “chronically do not have the means to pay”. In the end, Judge Rhodes still chose not to intervene, even after acknowledging that the plan was likely not doing enough for the 40% of the Detroit population living in poverty.

One of the biggest shocks from the testimonies came from the DWSD director, Sue McCormick. When asked if water is shut off to homes of children, elderly, sick, or disabled, McCormick could not answer this question saying the DWSD did not have that data. Basically, the DWSD did not have any measures to ensure that water was not being shut off to high-risk individuals. Sadly, this was one of many things McCormick was unable to answer regarding the DWSD.

Portrait of Sue McCormick in a red blazer. Text says "Gets paid $190,000 as director, knows nothing about DWSD."
Meme featuring Sue McCormick, Director of DWSD.

Other shocks came from hearing personal stories of those who were affected. It was heartbreaking to hear how much families were suffering from these shut offs. Additionally, the way the DWSD handled the shutoffs was also quite unsettling. They would mark the front of people’s home to indicate that their water would be shut off, like a scarlet letter, but painted on their curb. DWSD also hired outside contractors to do many of the shutoffs, and these contractors often failed to follow DWSD guidelines on speaking with residents before shutting of their water. The contactors had just shut off water with no prior contact.

One shining note from the testimony was listening to consultant, Roger Colton, who illustrated practical payment plans that would help low-income and poverty level citizens rise out of their water debt. What was most interesting to me, was that Colton had made this plan almost a decade ago for Detroit, but it was rejected. Colton’s plan differed from Duggan’s 10-point plan in that it did even more to help those who were in poverty, and again, roughly 40% of Detroit citizens are currently in poverty.

Following Judge Rhodes’ decision not to stop the shutoff prompted the United Nations to come to Detroit and assess the water situation. Two Special Rapporteurs, Catarina de Albuquerque and Leilani Farha, came to Detroit to get a first-hand look at the shutoffs and report out their findings. A town hall meeting was also set-up to provide an opportunity for Detroit citizens to speak directly with the U.N. representatives.

I attended this town hall meeting which took place at Wayne County Community College on Sunday, October 19.  One thing that caught my attention was that there were many folks who explained how they often had make the impossible decision of choosing to pay the water bill or to pay rent. It was also incredible to hear the lengths at which people had to go in order to get water and sustain their lives, from traveling across town to gathering water from rain barrels.


View looking down on a large group of people sitting in an atrium and listening to speakers on a panel, who are located in the front of the room.
U.N. Town Hall Meeting regarding the Detroit water shutoffs.

In an Aljazeera release, de Albuquerque stated:

“We were shocked, impressed by the proportions of the disconnections and by the way that it is affecting the weakest, the poorest and the most vulnerable,” said Catarina de Albuquerque, the U.N. special rapporteur on the human right to safe drinking water and sanitation, at a press conference on Monday.

“I’ve been to rich countries like Japan and Slovenia where basically 99 percent of population have access to water, and I’ve been to poor countries where half the population doesn’t have access to water … but this large-scale retrogression or backwards steps is new for me.” She added, “From a human rights perspective, any retrogression should be seen as a human right violation.”

The U.N. representatives released a statement to Detroit officials urging that the water be turned back on because it was a human rights violation which disproportionately affected poor and African Americans. However, the shutoffs continued through the fall and winter, even after this U.N. statement was released, with Detroit Mayor, Mike Duggan, stating he was “disappointed” in the U.N. findings.

 Mike Duggan's head placed on an yellow and black background and surrounded by text.
Meme featuring Detroit Mayor, Mike Duggan.

As the shutoffs continued in Detroit, things were heating up in Ireland regarding new water charges to be paid by citizens. People were not only mad about the new charges, but also that the Irish Water system had previously failed to provide safe, clean drinking water in the past, and people did not want to pay for potentially contaminated water.

On November 1, 2014, Irish water protesters has organized over a hundred events across the county to speak out against water charges. The Detroit Water Brigade braved the severe Michigan cold to stand in solidarity with Irish protesters on this day. There were even people in Windsor, Canada who had signs and banners in solidarity.

Group of people in winter clothes with their fists in the air and a "Detroit Water Brigade" banner in front.
Protest in solidarity with Ireland. [Image credit: Shannon C. Crowell]

We stood with signs in front of the “Spirit of Detroit” statue and marched on the streets and finally into the GM building where, unbeknownst to us, the Youmacon anime convention was currently being held. A little civil disobedience goes a long way, and while we were being kicked out of the convention, we were chanting our message to the hundreds of – fairly receptive – anime fans and cosplayers.

Ireland would remain a great ally and only a month later, representatives from the Detroit Water Brigade would be flying to Ireland to show their support. I got a chance to send the Brigade members off at the airport and to give them a fat sack of buttons to be handed out our new Irish friends.

This half of 2015 has brought about some big changes for the Water Brigade. In the early part of the year, they made waves on the social network, Tsū, which pays users a small amount for posting content. The Water Brigade’s Tsū was popular internationally and earned over a thousand dollars in donations to help support those without water.

The Detroit Water Brigade’s Tsū page has since transitioned into the page for the Detroit Workers and Builders, when Co-founder Justin Wedes recently stepped down from the Detroit Water Brigade to create this new organization. Wedes’ vision of this group is to help Detroiters rebuild Detroit and their first goal is to raise enough money to purchase and renovate the vacant Larned Elementary School into the House of Help Community Center.

As the Detroit Water Brigade moves forward and the water shutoffs continue, it’s been bittersweet to look back at the past year. The Water Brigade went from a grassroots cause to something that blew up bigger than we all could have imagined within this last year. I’m still in shock when I think of all the support we have gotten from folks, even celebrities. The water shutoffs have caught the attention of Chuck DMark Ruffalo, Detroit Lions player DeAndre Levy, and even The Daily Show with Jon Stewart.


The work is still far from over, however, as we press on through the remainder of 2015. The shutoffs continue in Detroit and the DWSD has even proposed new water rate hikes. Water issues are starting to creep into the suburbs and other parts of Michigan. Residents in Flint have been dealing with brown, contaminated water since April and the water was almost shut off to all residents of Highland Park.

As water issues continue to plague the United States with shutoffs in Baltimore and drought along the west coast, the progress the Detroit Water Brigade has made has been invaluable and I hope we can help lead in the fight for water. I look forward to the progress that will be made this year and plan to continue volunteering with the Brigade until these shutoffs stop.

Close-up of blue button that says "Detroit Water Brigade". it is pinned to a bright, orange vest.
Detroit Water Brigade button. [Image credit: Justin Wedes].
Activism Libraries

“The Internet’s Own Boy” Viewing and Panel with Director

I recently had the opportunity to attend a viewing of “The Internet’s Own Boy: The Story of Aaron Swartz” presented by Sundance Film Forward and the University of Michigan Library. I had already viewed the film online, but was drawn to this particular viewing at the Michigan Theatre for the opportunity to discuss the film with director Brian Knappenberger after the showing. The viewing was well-attended and I did not get a chance to speak during discussion, but I would get my opportunity later.

If you are not familiar with “The Internet’s Own Boy”, it is a film about the life and death of Aaron Swartz, a young tech advocate and activist who had a hand in creating RSS technology, Creative Commons, Demand Progress, and Reddit. Swartz‘s story had always stuck with me because of his work with technology and activism, which has become one of my passions within the last few years, and also because I have had my own struggles with suicide and self-harm. Watching this film never fails to leave me in an emotional state, but it also provides deep inspiration for me. Swartz’s story continues to inspire me to take a stand for things that are important to me. To use my skills to better the world. To be the thorn in the side of all my naysayers. To be unapologetic for being young.

A colleague who helped organize the event, stopped my partner and I as we were leaving the theater. She informed us that they had a cancellation and were looking for people to join the Sundance Crew and Brian Knappenberger for dinner. Thirty minutes later and I am sitting beside Knappenberger in one of Ann Arbor’s fine Main Street restaurants. Among us were a mix of University of Michigan and Sundance folks. This included myself, my partner, and his friend as well as a couple students from the University of Michigan(U-M). Both my partner and his friend work in IT at U-M while I work at the library. The two students were studying Mathematics and Screen Arts and Culture respectively. It was an excellent blend of backgrounds and knowledge which helped facilitate some interesting discussion later that evening, including intense discussions about encryption and how to make it stronger and better. The Mathematician and IT individuals certainly had a great time with that one!

The dinner discussion with Knappenberger was a truly incredible opportunity and rarely does one have the chance to speak directly to the creator of their favorite works. I have interests in both filmmaking and activism, and I had wanted to know the type of impact a film such as this had on audiences, especially those who were uninformed on the topic.Knappenberger said that overall he described that the feedback he had received from the film had been positive and even the impromptu discussion about encryption between recent strangers had even helped illustrate this.

I enjoyed listening to Knappenberger speak on the process of making the film and how it sort of happened naturally because he was connected to several people who knew Swartz at the time of his suicide and began filming their reactions and stories. One of the more interesting points was the barriers of getting the film to be released openly and free online. They used an interesting model of having a theatrical release and making money off the film for the first 1-2 years before releasing it openly. Knappenberger made a great point about how movies make less money past their release and how it’s not impossible to make a full-length film available for free and still recoup film and production costs.

As the night wrapped up, there was buzz about a the “Open Access Activism” panel happening the following afternoon at the Hatcher Graduate Library. The panel would featuring Brian Knappenberger, director if “The Internet’s Own Boy”; Jack Bernard, U-M lawyer and associate general counsel; and Melissa Levine, director of UM Library’s Copyright office. Of course, we went.


The panel was titled “Open Access Activism”, but was more focused on Swartz’s story and how it related to the University of Michigan. I thought there were some incredible questions that were brought up during this discussion and also learned some surprising things.

The panel was led with a question in regard to Swartz’s JSTOR downloads, “why didn’t Swartz talk to a librarian?”. This is was an excellent way to start off the panel and the answers were quite interesting. Many folks felt that if Swartz had just asked a librarian about collecting articles for JSTOR, then he may not have been in the situation that he was, which is definitely a possibility. I think this is a great point, but perhaps simplifying things a bit. It may be easy for a room full of librarians to say “why not ask a librarian”, but perhaps should ask themselves that questions first. What usually prompts someone to ask a librarian?  I work in a library where librarians are accessible and abundant and I still don’t ask a librarian anything unless I need help or run into an issue. When downloading the JSTOR articles, I’m not sure if Swartz ran into anything he saw as an issue or something that he that he felt he alone could not handle. He was a tech wiz and already had his own methods of accessing those articles. I would argue that Swartz’s methods, although they fell within this legal gray area, were probably faster and more effective than any option a librarian could provide. In hindsight, I wish the question was open to audience because I am curious to hear what librarians would say to someone’s request to download thousands of JSTOR articles in a short period of time.

The conversation moved to Jack Benard, U-M lawyer and associate general counsel, when he was asked, “would the University of Michigan have acted any differently in this situation than MIT?”. The short answer was no. Bernard went on to explain that in these situations, the University of Michigan would have likely – and have done before – set up stings like this to catch the perpetrator. A follow up question from a network security professional asked if U-M would ever knowingly allow unknown and potentially harmful device, like Swartz’s laptop, to remain connected to the university’s network for investigations. Bernard illustrated that U-M looks at these situations case-by-case to determine risks, and that yes they would leave an unknown device connected to the university’s network if it is not deemed a high risk. Another great follow-up I would have liked to heard more about was how U-M determines whether devices are a risk.

The remainder of the talk was mostly focused on Swartz’s actions and his guilt in the JSTOR/MIT incident. The final 10-15 minutes was left to the audience to discuss with panel members and ask questions. It was an extremely interesting talk and I had learned some unexpected things about U-M’s policies, which was an added plus.

I waited until the crowd from the panel cleared out and approached Brian Knappenberger with a small bag of my handmade buttons. It was my way of thanking him for taking the time to tour with this film and to chat with people like myself. The buttons I gave him included the same anti-NSA buttons that I gave Cory Doctorow at the 2014 Penguicon conference and that I had passed out for The Day we Fight Back. (And I would be lying if I said I didn’t secretly wish Cory Doctorow and Brian Knappenberger would coordinate with each other to wear my buttons at the same time). These are the folks who motivate me to do what I do and I sure hope they realize the impact they have.



Die-In Protest on the U-M Diag

People lying on Diag in protest.
University of Michigan Diag.

A die-in happened on the University of Michigan Diag this week to support the Black Lives Matter movement and to protest the lack of action in the multiple police killings of unarmed black folks, including Aura Rosser of Ann Arbor. The die-in was one of many protest events happening around campus and was led by the University of Michigan branch of the NAACP and the Black Student Union. I joined my friend and colleague, Matt Mancour, to participate in the die-in – as it was open to all people – and to try and capture the message of the event. I took photographs and assisted Matt with video interviews of some of the participants.

The die-in lasted an hour and throughout that hour there were constantly people joining in or rising from the massive pile of bodies. I took a quick break from photographing to be a participant myself. I only lasted about ten minutes before the cold overtook me, but was a strangely calming and reflective moment. Never had I laid in one of the most busy spots on campus, nor had I done it with so many others in complete silence. The cold quickly swept through my body as I lied on the wintery bricks, and I spent my short time on the ground thinking about race, violence, police brutality, the families of those who were killed. I realized that I had thought of all of these things many times before, but not in such a way where that was the only thing I was thinking of. Realization of this privilege was a major takeaway for me.

Another takeaway was the incredible voices that were heard that day. Following the die-in were speeches by several students and organizations. Additionally, we captured many incredible responses from those who were willing to do brief video interviews. These folks had such powerful things to say that I admit having difficulty editing it into a quick, shareable video. I strongly encourage you to watch and listen to the folks who were willing to express their thoughts and opinions on current events and racism in our country. Their words stuck with me and I hope they do to you, too.

More information about this die-in can be found in these local new reports:
MLive – Die-In at the Diag
Michigan Daily – More than 200 students lie on the Diag to protest police brutality

Consultations Instruction Libraries

How can we better empower learners during consultations?

In my position as an Instructional Technologist at the University of Michigan Libraries, I get to work with a diverse range of students, staff, faculty, and community members. One of my primary job roles is sitting one-on-one with leaners, also referred to as patrons within the library, to show them how to use an application such as Photoshop or Camtasia.  Since our patron community is quite diverse, so are the levels of computer, technical, and communication skills that patrons possess. I would consider a large part of my job is not providing instruction of the application or tools, but empowering my learners to believe that they can use said tools.

I provide instruction for many visual products, including Photoshop, Illustrator, InDesign, Final Cut Pro, Camtasia, or WordPress. Most of these applications are technically rich and are often intimidating for beginners. The most common phrases I hear patrons say to me during these consultations are a flavor of  “I am bad with technology” or “computers hate me” or “I’m a digital immigrant”. This made me realize that these people are coming into the consultation with these beliefs about themselves or their skills before they even touch a computer. This has become a barrier in instruction and I wanted to know how could I potentially alter these beliefs.

The one statement that most sticks out to me is that so many people refer to themselves “digital immigrant”. The terms “digital immigrant” and “digital natives” were first coined by Marc Prensky in his 2001 article, Digital Natives, Digital Immigrants, featured in the On the Horizon journal. Prensky uses this terminology to distinguish a technical engagement divide between those who have grown up immersed in technology and those who haven’t. In the article, he focuses on the education of digital natives and how digital immigrants – as instructors – are not meeting the needs of their digital native learners with engaging pedagogy. I believe that some learners use this language incorrectly to discredit themselves and technical skills, but it’s not the incorrect use of the term that interest me, but rather the fact that they identify with this term.

Understanding that some leaners have these personal identities and see themselves as being a person who exhibits “poor” technical skills, helped illustrate why so many of my patrons would discount themselves before touching the computer. I believe that identifying as a “digital immigrant” or other term is much more powerful than just having doubts about one’s ability. I began thinking of small ways I could alter my consultations to help empower the patron more and avoid confirming any negative doubts or identities they may have about themselves. Below is a brief list of some of the tactics I have developed.

Get to know to the patron.

Before I begin any instruction, I take a few minutes to get to know my patron, their skills, and understand their needs. I clearly outline what we will be covering in the consultation and give them an opportunity to express any concerns and fears they may have. This is a chance for me to manage their expectations and let them know exactly what to expect. I find it important to continue this dialog throughout the consultation, especially if things are not going as planned.

  • Introduce yourself with your name, title, and pronouns so that patrons know how to address you. Also provide some background of your skills and expertise, especially if it is specific to the consultation.
  • Talk to the patron and have them describe their background, goals, skill level, and any concerns they may have.
  • Do not make assumptions of anyone’s skills or background.
  • Break down the consultation process for your patron. Let them know exactly what you will be covering and have them set personal goals/objectives for the consultation.
  • Keep dialog open, especially when things do not go as planned.

Give them control.

One-on-one consultations are a fairly personal form of instruction and I try to be aware and respect boundaries and personal space during these sessions to ensure my patron is comfortable and feels in control.  I keep communication open and continue to check-in and ask how they’re feeling about the process and will adjust my instruction, personal space, or make any other necessary changes to better suit their needs. I try to encourage my patrons to acknowledge their personal learning styles or workflows and I try to provide them with choices to help them work as closely as we can within their skill-set and comfort zones.

  • State your boundaries. Let them know if they can interrupt you with questions or
  • Always ask before taking over their computer, mouse, or devices – even if it’s just to show something quick.
  • Make sure the patron sets the pace of the session and allow them them have control over their learning.
  • Encourage patrons to take notes, record the consultation, or do whatever it takes to ensure they are comfortable and confident in their learning.
  • Empower patrons of their personal learning styles and workflows and steer the consultation to fit their needs.

Make mistakes.

Back when I was a teaching assistant during graduate school, I was terrified of saying something wrong in lecture or making a mistake during a demonstration because I was worried that it would discredit me in the eyes of the learners. Years later I realized that this strive for perfection had actually alienated some of my learners. I never realized this until I had separate occasions where I would make a mistake during a consultation or workshop and a person would say something along the lines of “I’m happy to see that you make mistakes, too”. I didn’t realize it, but through my “perfect” instruction I had created an unattainable expectation of my learners. If I didn’t make mistakes then how could they? I now embrace mistakes and even use planned mistakes as examples in my workshop sessions. I will also write some of these workshops centered around the most common mistakes and frustrations within an application.

  • Do not be afraid or upset when you make mistakes in front of learners. It’s actually a good thing! Let the beginner know that experts make mistakes too.
  • Use mistakes to your advantage. Mistakes are a great way of learning and taking advantage of them could lead to very positive teaching moments.
  • Purposely make mistakes. Consider using them as part of your instruction.

Shift focus.

I noticed that learners will often take the blame of something that is actually not their fault, but the fault of the software of equipment. This is the most heart-breaking to me because it is completely unnecessary. I always try to let a patron know when it was not their fault and illustrate the problem and how it happened.  I will occasionally take it a step further and blame the application for minor things that the patron has done. For example, when making an illustration using Adobe Illustrator you use multiple, tiny points to create a drawing. Patrons often quickly understand how to create and select points as it’s an easy concept, but often times they struggle in clicking the right spot to select a point. Instead of blaming the patron and explaining how to click points once again, I will remind that the points are quite small and how Illustrator is very specific about where you click. This is also when I will bring up screen resolution and the zoom tools. It would have been easier for me to tell the patron they were doing it wrong, but they would not have been empowered to change the settings of the application to suit their needs.

  • Shift focus on the learner and not the technology. The technology should work for us and not visa versa.
  • Don’t let learners take the blame of things that were not their fault, specifically technical issues.
  • Show the learner how a mistake happened and center it on their needs and not the technology.
  • Blame the application or equipment if needed. Some things are not friendly to every user, so acknowledge this and place blame on poor design. Thankfully Photoshop, the office copier, and your new cell phone do not have feelings that can be hurt.

Provide a safety network.
Patrons are sometimes nervous when leaving a consultation because they are worried they may forget an important detail. Let them know that it’s okay and that they have a safety net, which could consist of another consultation with them, directing them to online guides or handouts, referring them to the university technology center, or giving them your direct office phone number. Do whatever would help the patron feel the most confident and comfortable upon leaving the session.

  • Make yourself available and let them know when it is best to ask your questions or come in for a consultation.
  • Provide any online or physical resources that may be useful to the patron continue or strengthen their learning.
  • Schedule follow-up appointments or send check-in emails to make sure things are going well after a consultation.

That is everything from my list, but I am interested in hearing what others do to help improve their one-on-one consultations or instruction session. What other tactics can be used to help shift learner identities from being negative to being empowered? How do you empower those who feel technology is not for them? Please feel free to comment or email me with some of your feedback on this topic!

Activism Technology

The Day We Fight Back

We had participated in The Day We Fight Back to protest and fight back against the NSA’s illegal mass surveillance program. A forecasted high temperature of 11°F did not stop John and me from heading outside to join the protest. We took the day off from work and traveled to East Lansing to protest near Welles Hall at the Michigan State University. Upon arrival, we were met by two incredible MSU students who had come to help and brave the cold. They discovered us through some Reddit posts I had made to promote the protest.

Two people talking beside a sign that says, "The Day We Fight Back Against Mass Surveillance"
Protest at Michigan State University.


We also had friends at Utah Valley State University and the University of Michigan join us in the protest and we hooked them up with some of our info cards and buttons to pass out as well.

Sign with multiple eyes and text that says, "The Day We Fight Back".
Sign used at Utah Valley State University.


John made about 500 cards to hand out, his father built the A-frame signs for our posters, and I pressed almost 300 buttons and printed posters using the Day We Fight Back imagery. All items we handed out directed people to the official website where they could learn more about the issue and also contact their legislation.

Many of those we spoke to had not heard of the NSA and were not aware of Edward Snowden’s leaks. One person gave us a passive, “but they’re protecting us”, but for the most part people seemed to be mostly unaware of the NSA or any surveillance and were open to The Day We Fight Back message.